Preliminary Information Form

SELLER INFORMATION

Title: Sole Proprietorship
Brand Name: DGN Studio
Address: Atatürk Mah. Hürriyet Cad. No 12 Ümraniye / İstanbul
E-mail:dgn.studio@outlook.com
Tax Office: Alemdağ

MAIN FEATURES OF THE PRODUCTS

The main features of the product subject to sale are located on the product detail page, and the product name, color options, price, product images, and technical details can be reviewed by the buyer.

PRODUCT PRICE AND PAYMENT INFORMATION

The sale price of the product(s), including taxes, is clearly stated on the order page.
The shipping fee will be shown separately, and the total payment amount is as follows:

  • Product Price: [Automatically retrieved]
  • VAT: Included
  • Shipping Fee: [If applicable, specified]
  • Total Payment Amount: [Automatically retrieved]

Payment Method: Credit card / Other (according to customer choice)

DELIVERY INFORMATION

Orders are sent to the delivery address specified by the buyer within the legal period of 30 days.
Products are generally delivered to cargo within 2-5 business days.
Cargo company and tracking information are shared via e-mail.

RIGHT OF WITHDRAWAL

The buyer can exercise the right of withdrawal without giving any reason within 14 days from the date of receipt of the product.

  • Written notification is sufficient for the right of withdrawal.
  • The product must be returned in its original packaging, unused, with the label intact.
  • The product price will be refunded within 10 business days after the withdrawal notification.
  • Details regarding the right of withdrawal are located on the [Distance Sales Contract] page.

Products for which the right of withdrawal cannot be exercised:

  • Custom-made products
  • Products with torn labels, unused, unbroken
  • Campaign/discounted products

COMPLAINTS AND OBJECTIONS

The buyer can submit all requests and complaints through the following communication channels:

In case of a dispute, the consumer may apply to the Consumer Arbitration Committee or the Consumer Court.